Our Process
DITCE offers uniquely designed uniforms, responsive client management and on time delivery while maintaining an ethical approach to our environment and the way we trade. Find out more about our process.
Customer Service
DITCE’s ethos of building solid relationships is exemplified by our exceptional customer service team.
Our experience Customer Service team is located at our head office based in Dubai. This convenient location enables clear communication within our business to ensure our clients’ employees are getting the right answers. To deliver the best quality service, the team is trained in each clients’ uniform range and service requirements. Providing customers with phone and email support, our customer service team prides itself on their knowledge of your uniform needs. They are there to help, giving you the confidence that you are getting the right information.
Responsive Account Management
DITCE understands the importance of clear communication and good advice throughout the supply of corporate apparel.
Given this, we will assign you an experienced account manager who will manage your project from design through to supply, with exemplary ongoing service. DITCE acknowledges it must have a high quality account management team backed by an excellent support team, resources and infrastructure to be able to deliver what we promise to our clients. Our account management team is hand-picked for their business track record, industry specialisation and relationship management skills. With a focus on providing you with exceptional support, clear communication and sound advice, you can feel assured that your project is in good hands.
Collaboration
Collaboration is the basis for the success of our business. DITCE firmly believe in creating successful, lasting relationships with both our clients and suppliers.
Our focus is on finding the right solution for your business. This requires finding the best design, manufacturer and support personnel to carry your project to supply. Working with others gives us the best chance of success. We will work tirelessly as the conduit from client to supplier, ensuring you are kept up to date, reassured and confident.It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
Online Solutions
Managing complex uniform programs requires state-of-the-art systems, flexibility, customisation, attention to detail and clear communication.
DITCE offers you the most advanced online ordering system in our industry. We have the capability to customise our online ordering platform, specific to your uniform needs. Whatever the complexity, our system is capable of managing unique employee entitlements and uniform specifications. We also provide reporting drawn from our web based ‘business intelligence’ platform, keeping you up to date with the supply of product.
Design
At DITCE, we believe that clothes make the brand. The uniform is integral to corporate identity, enabling companies to express their values, culture and uniqueness.
We are leaders in our field in designing unique uniforms for large organisations who want an exclusive look and feel. DITCE’s design team is constantly reviewing new styles and fabrics to make sure our clients have a great range to select from. Ensuring the design represents your brand in the best light, our team will work with you to create apparel of true added value to your business.
Ethical Trading
We source directly from our long term ethical manufacturing partners located in the UAE, China, Fiji, Indonesia and Australia.
All of our manufacturing partners are BSCI accredited, ensuring compliance with international standards and ethical business practices, including no child labour or modern slavery. DITCE has a firm belief in no factory-hopping. We maintain and nurture our international partnerships, leading to consistency of supply, reliable lead times and quality assurance.
Sustainability & The Environment
We have a firm commitment to the environment and sustainability. This ethos means we believe it is our responsibility to contribute in a positive way.
We are always seeking environmental improvements and delivering the benefits to our customers. Recent examples include introducing fabrics made from bamboo, coffee beans, hemp and 100% recycled polyester. The benefits of using fabrics manufactured from these sources include speedy crop replenishment, durability and breathability of fabric, and most importantly, reduced waste entering our landfills. These results drive us to continue to find new and effective ways of providing you with sustainably sourced, high quality product.
Full Service Logistics
DITCE’s onsite production team manages every step of the manufacturing and logistics process.
By sourcing directly from our long-term fabric mills and manufacturing partners we have a strong manufacturing capacity and capability which puts us in direct control of design, quality and product availability. Our purpose built 1000 sq ft. national warehouse facility located at Dubai Industrial City in Dubai and his team are involved in the movement of apparel through a state of the art distribution system. The team are instrumental in the delivery of orders directly to our customers in the picking, packing and invoicing phase.